Refunds and Return Policy

RETURNS

If for some reason you are not happy with your Jimagination Creations product please return the unused goods in their original condition within 14 days of receipt.
Until Jimagination Creations safely receives returned parcels they will remain the customer’s responsibility.
To complete your return, I require a receipt or proof of purchase.

REFUNDS (if applicable)

Once your return is received and inspected, Jimagination Creations will send you an email to notify you that your returned item has been received. You will also be notified of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, depending upon your card issuers policies.

DAMAGES

Jimagination Creations is not liable for any products that are damaged or lost during shipping. All products are carefully inspected prior to packaging and posting to ensure the quality is up to standard. Therefore, if your items arrive to you in a damaged condition you will need to make a claim with the postal service. I can provide proof of posting to aid you with your claim.

SHIPPING

To return your product, you should mail your product to:

Jimagination Creations,
Wrangarie,
43 Pendarves Road,
Camborne,
Cornwall,
TR14 7QJ,
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service or purchasing shipping insurance, otherwise Jimagination Creations cannot guarantee that your returned item will be received.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.