Shipping policy

Jimagination Creations would like to thank-you for taking the time to visit this site and for purchasing the wonderful Jimagination Creations products. Here are some things you should know about shipping though…

SHIPPING WITHIN THE UK.

SHIPMENT PROCESSING TIME.

All orders of products held on stock are processed within 1-2 business days. You will be unable to place an order online if the stock status reads ‘OUT OF STOCK’. Orders may or may not be shipped on weekends or holidays.

If Jimagination Creations is experiencing a high volume of orders, or it is in peak season (the summer season, or the run up to and including Christmas) shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, Jimagination Creations will contact you via email.

Bespoke orders are taken through direct email contact between Jimagination Creations an the client/customer and delivery will be arranged via email once the project is completed and ready for shipping or collection, once any outstanding monies have been settled.

SHIPPING RATES & DELIVERY ESTIMATES.

Shipping charges for your order will be calculated and displayed at the checkout, and are based upon weight using the Royal Mail Signed For Service rates. Jimagination Creations will only use this service when sending out products for the protection of both you (the receiver) and Jimagination Creations (the seller).

 

Shipment method

Estimated delivery time

Shipment weight

(up to & including

Shipment cost

(1st Class)

*as of March 2018

Letter

1-3 business days

100g

£1.77

Large letter

1-3 business days

100g

£2.11

 

1-3 business days

250g

£2.50

 

1-3 business days

500g

£2.97

 

1-3 business days

750g

£3.70

Small Parcel

1-3 business days

1kg

£4.45

 

1-3 business days

2kg

£6.50

 

Delivery delays can occasionally occur and are beyond the control of Jimagination Creations.

OVERSIZED GOODS.

Some of the Jimagination Creations products are just too large to be shipped currently, for example, the surfboard chair. Therefore, such products are available only via local delivery (within Cornwall – some restrictions apply) or collection only.

Contact Jimagination Creations if you have any questions.

SHIPPING RESTRICTIONS.

Most couriers will not insure mirror glass. Therefore, the Jimagination Creations surfboard mirrors will only be shipped upon the understanding that the product left the Jimagination Creations studio in perfect condition, and is not liable if it is damaged or broken in transit or delivery. The recipient will undertake that risk. It should be noted that the production method of these mirrors does not allow for the mirror glass to be replaced if it is broken. Collection by the customer is preferred for such items.

SHIPMENT CONFIRMATION & ORDER TRACKING.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES & TAXES.

Jimagination Creations is not responsible for any customs and taxes applied to your order. Any and all fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).

DAMAGES.

Jimagination Creations is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. For further information see the Jimagination Creations Refunds and Returns Policy (link below).

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY.

Jimagination Creations does not currently ship outside of the UK with orders from the website. However, if you email Jimagination Creations directly, it might be possible to arrange shipping outside of the UK independently, depending upon the product in question.

RETURNS POLICY.

The Jimagination Creations Refund & Returns policy provides detailed information about options and procedures for returning your order.